At Pistachyio, we believe in moving with intention — and that includes how we prepare, package, and send your order. Because many of our offerings are small-batch, perishable, imported, or thoughtfully sourced, please review the following before purchasing.

1. SHIPPING POLICY

Processing Time

Orders are typically processed within 5–7 business days.

Because Pistachyio works with select imported goods and small-batch food products, certain orders may require additional preparation or coordination before they are ready for delivery.

Imported canned fish and select food items may receive a custom delivery experience and delivery date. When this applies to your order, Pistachyio will contact you directly to coordinate the details and ensure your order arrives as intended.

Shipping Methods & Costs

Available shipping options, estimated delivery times, and shipping costs will be displayed at checkout.

Shipping costs may vary depending on your location, order size, weight, and selected shipping method.

Local Pickup & Delivery

When offered, local pickup or delivery options will be available at checkout or communicated at the time of purchase.

Customers selecting local pickup will receive instructions regarding pickup location and timing after their order has been confirmed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information when available.

Shipping Delays

We do our best to ensure your order arrives within the estimated timeframe provided at checkout. However, Pistachyio is not responsible for delays caused by shipping carriers, weather, holidays, incorrect or incomplete delivery information, or circumstances outside of our control.

For orders containing perishable products, customers are responsible for providing a secure and accurate delivery address and ensuring someone is available to receive the order when necessary.

2. RETURNS & REFUNDS

Because Pistachyio offers food, beverage, consumable, and small-batch products, all sales of perishable or consumable products are final and cannot be returned once delivered.

For non-perishable merchandise or other eligible products, returns may be accepted within 7 days of delivery, provided the item is unused, unopened, in its original packaging, and in resellable condition.

To request a return, please contact us before sending anything back.

Return Process

To initiate a return, contact Pistachyio within 7 days of delivery with:

  • Your order number

  • The item(s) you would like to return

  • The reason for your return

  • Photos, when applicable

Approved returns must be shipped back within 7 days of approval.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–7 business days for your financial institution to process the refund.

Original shipping fees are generally non-refundable.

3. NON-RETURNABLE ITEMS

For health, safety, and quality reasons, the following items are generally non-returnable and non-refundable:

  • Food and beverage products

  • Imported canned fish and other consumable products

  • Perishable products

  • Opened products

  • Custom or made-to-order products

  • Gift cards

  • Sale or clearance items, unless received damaged, defective, or incorrect

  • Digital products or services, once delivered or accessed

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

4. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

We want your Pistachyio order to arrive as intended.

If your order arrives damaged, defective, spoiled, or contains an incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the item

  • Photos of the packaging, when applicable

After reviewing the issue, Pistachyio may offer a replacement, store credit, or refund, depending on the circumstances and availability.

For approved damaged, defective, or incorrect orders, Pistachyio will cover any applicable replacement or return shipping costs.

5. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests received before an order has been processed or prepared. Once an order has been prepared, shipped, or fulfilled, cancellation may no longer be possible.

Perishable, custom, imported, and made-to-order items may not be eligible for cancellation once preparation or fulfillment has begun.

6. CONTACT

Questions about your order, shipping, returns, or exchanges?

Please reach out to us:

Pistachyio
Email: boutique@pistachyio.com

We’re happy to help.